Cousins Submarines, Inc. ("Cousins Subs" or "we") respects your privacy and are committed to protecting your personal information. We have provided this Privacy Policy to inform you of what information we collect from you, or that you have provided to us through the use of www.cousinssubs.com, mobile applications, or other online services that link to this Privacy Policy (collectively our "Sites"). Within this Privacy Policy, it describes our practices for collecting, using, maintaining, protecting, and disclosing that information. This Privacy Policy was last modified on 12/1/2021.

This is a website-only privacy policy, and does not apply to the handling of your personal data collected by Cousins Submarines, Inc. Franchise Systems or its affiliates/owner-operators by means other than this website.


This Privacy Policy applies to information we collect:

On this Website; in email, push notification and other electronic messages between you and this Website; through mobile and desktop applications you download from this Website, which provide dedicated non-browser-based interaction between you and this Website; and when you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this Privacy Policy.

It does not apply to information collected by:

Us offline or through any other means, including on any other website operated by Cousins Submarines, Inc. or any third party (including our affiliates); our franchisees through websites they operate; or any third party (including our affiliates), including through any application or content (including advertising) that may link to or be accessible from our Sites.

Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Sites. By accessing or using our Sites, you agree to this Privacy Policy. Your continued use of our Sites after we make changes is deemed acceptance of those changes.

Cousins Subs only obtains personally identifiable information such as your name, email address and payment card or other information when you provide it voluntarily. For example, personal information may be collected from you to:

  • Respond to your comments regarding your local Cousins Subs restaurant, our websites or other areas of Cousins Subs
  • Register you for Cousins Club (Cousins Subs' loyalty program), eClub newsletter or as a user of online or mobile products or services we offer, or to register you for promotions or offers conducted through our websites or sweepstakes/campaigns
  • Transmit payment information for online or mobile orders
  • Enter a sweepstakes hosted by Cousins Subs or in coordination with a partner of Cousins Subs

 Please note this information will only be used for the purposes which you provide it.


When you supply Personal Information to Cousins Subs, we will consolidate such Personal Information and use it for the purpose for which it was collected in accordance with the terms of this Privacy Policy. If you opt in to receive marketing communications, we will also use it to contact you regarding Cousins Subs products or promotions as well as other products and services, which may be requested by or otherwise of interest to you. At any time, however, you may opt out of such future contact by unsubscribing from by following the unsubscribe instructions included in each Cousins Club or eClub email.

How We Use Your Information:

We use information that we collect about you or that you provide to us, including any personal information:

  • To present our Sites and content to you.
  • To provide you with information, products, or services that you request from us, or to respond to requests or comments from you.
  • To fulfill any purpose for which you provide it.
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection
  • To notify you about changes to our Sites or any products or services we offer or provide though it
  • To allow you to participate in interactive features on our Sites, including online ordering, sweepstakes, contests, surveys, employment applications, comment forms, or any other online or mobile interactive activities
  • In any other way we may describe when you provide the information.
  • For any other purpose with your consent.

The information we collect on or through our Sites may include:

  • Information that you provide by filling in forms on our Sites. This includes information provided at the time of registering to use our Sites, posting material, or requesting further services. We may also ask you for information when you enter a sweepstakes, contest, or promotion sponsored by us, when you participate in a survey, or when you report a problem with our Sites.
  • Records and copies of your correspondence (including email address), if you contact us.
  • Your responses to surveys that we might ask you to complete for research purposes.
  • Your search queries on the Sites.

Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect or that you provide as described in this Privacy Policy:

  • To our affiliates.
  • To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
  • To a buyer or other successor in the event of a merger or other sale or transfer in which personal information held by Cousins Submarines, Inc. about users of our Sites is among the assets transferred.
  • To fulfill the purpose for which you provide it.
  • For any other purpose disclosed by us when you provide the information.
  • With your consent.

We may also disclose your personal information:

  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
  • To enforce or apply our Terms of Use and other agreements, including for billing and collection purposes.
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Cousins Submarines, Inc., our customers, or others.

Accessing, Deleting or Correcting Your Information

You can review and change your personal information by logging into the Cousins Subs App and visiting your account profile page. You can also access your account profile page on cousinssubs.com. You may also send us an email at loyalty@cousinssubs.com to request access to, correct, or delete any personal information that you have provided to us.

We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

If you delete your User Contributions from our Sites, copies of your User Contributions may remain viewable in cached and archived pages or might have been copied or stored by other users of our Sites. Proper access and use of information provided on our Sites, including User Contributions, is governed by our Terms of Use.


We do use limited “cookie” technology. Cookies are used to store bits of information on your computer to remember pages you have visited in the past. Cousins Subs and its third-party web applications do not use cookies to collect or store personally identifiable information.

Cousins Subs may collect aggregated or anonymized data that does not directly identify you. We may automatically collect website use information, such as information about your Internet service provider, your operating system, browser type, domain name, Internet protocol (IP) address, your access times, the website that referred you to us, the Web pages you request, and the date and time of those requests.

We also use Google Analytics which uses cookies to show how visitors have explored and engaged with our site. This helps us improve our website so visitors can find what they're looking for more quickly and easily. Visitors may opt out of Google Analytics at any time.

Some content or applications, including advertisements, on the Sites are served by third parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Sites.

The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.


This website may contain links to other sites. Please be aware that Cousins Subs is not responsible for the privacy practices of other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website.


Cousins Subs reserves the right to update this privacy policy occasionally. We recommend you visit our website periodically to review any changes. Last revised date for this Privacy Policy is stated on the top of the page.


We do not knowingly or intentionally collect personal information from children under 13. If you are under 13, do not use or provide any information on our Sites, register as a user, make any purchases through our Sites, use any of the interactive or public comment features of our Sites, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or username you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe we might have any information from or about a child under 13, please contact us at cousinssubs.com/contact-us.